Refund policy

We want you to shop with confidence.
•  30-day returns: You may request a return within 30 days of receiving
  your order. Items must be unused, unopened, and in their original packaging.
•  How to start a return: Email us at carlsnilense@gmail.com with your order
  number and the reason for the return. We will reply with return
  instructions.
•  Return shipping: Customers cover return shipping costs, unless the item
  arrived defective, damaged, or incorrect.
•  Refunds: Once we receive and inspect your return, your refund will be
  issued to your original payment method within 5–10 business days.
•  Defective or wrong items: If your item arrives defective, damaged, or
  different from what you ordered, contact us within 7 days and we will make
  it right — with a replacement or a full refund, including return shipping.